Support

Created by Jared O'Brien, Modified on Mon, 9 Sep at 4:07 PM by Jared O'Brien

Expert Business AI Support

We use a ticketing system to help you work through any questions and tips. Check your email for our registration email to the ticketing system. When you use the portal you can see all your tickets, history, and previous questions & answers
Click here to login to the ticket portal.

Who Can Access Support

Account Managers & Administration level users have access to the support system.

Extra Help For Specific Use Cases
Professional and Enterprise subscriptions include onboarding. Enterprise subscription includes a customer success program for continuous improvement and training for your organisation. For Starter, Lite and Professional subscriptions, optional Support hours can be purchased. To learn more or purchase additional support click here.

Submitting A Ticket - Account Managers and Administrators
Please follow these guidelines when submitting a ticket. BizGPT will assess ticket priority. Responses to tickets can be found in your email and in your ticket portal.

1. In your BizGPT portal Select Help > Submit a Ticket

2. Select 'Ticket' in the bottom right corner
3. Search for help from the Knowledge Base

4. If the answer isn't in the Knowledge Base, submit a ticket including as much information as possible so we can help you quickly. Tip: If there's a specific conversation in your chat history you'd like help on, tell us which conversation.

System Notifications & Updates

We use notification to provide system updates, user tips and scheduled maintenance times to subscribers. Each user must acknowledge each new notification pop up to continue use of the application.